Host Hotel Information
Tidal Wave Party Host Hotel
Hilton Palm Springs
400 East Tahquitz Canyon Way
Palm Springs, California 92262
Phone: 1-760-320-6868
Welcome Astronauts!
A letter from the Hilton Palm Springs
If you are just coming in from a out of galaxy space mission, we want to make sure you are not surprised. Here are some answers to your hotel questions:
Pool Information:
- To ensure the best pool experience, the pool will be closed nightly at 1:00am and will remain closed until 9:00am the following morning.
- A limited amount of pool towels will be available at the pool each morning. However, hotel guests can call housekeeping to have them delivered to your room.
- Cabanas and Day Beds can be arranged through Tidal Wave only.
Food and Beverage Information:
- Terrace Restaurant will serve a Breakfast Buffet daily from 7:00am until 11:00am.
- Terrace Patio Cookout will serve food daily from 11:00am until 6:00pm
- In-Room Dining will serve a “Camp Kitchen Menu” from 7:00am until 10:00pm.
- Pool Bar will be open daily serving drinks only from 10:00am until 1:00am.
- Lobby Bar will be open daily serving food and drink from 4:00pm until 1:00am, food service will be limited after 10:00pm.
- Late Night Dining “Bear Snacks Menu” will be available at the Lobby Bar from 10:00pm until 1:00am Thursday through Saturday.
- If you use a food delivery service, you must pick up the food in the lobby. They cannot deliver to your room.
- No outside food, beverages or coolers can be brought into any of the events.
- All events are cashless. Any purchases will require a credit card. Room charges for beverages can be made at the main pool bar only and will require you to show ID.
- There will be multiple complimentary water stations within the pool area to keep you hydrated.
Smoking Information:
- Smokey Bear says “No!” Hilton Palm Springs is completely non-smoking and non-vaping. This includes your room, room patio or balcony, all public areas and pool courtyard. Please follow this rule as $250 smoking penalties will be enforced.
Room Information:
- We want everyone to enjoy their stay, please be mindful when inviting friends to your room and keep noise to a minimum. Should noise complaints continue, Tidal Wave staff will reach out to you in person.
- All guests staying in your room must be registered at time of arrival, keys will not be issued to non-registered guests.
- Housekeeping service is provided daily from 9:30am to 5:00pm. Additional items can be delivered up to 1:00am by calling Housekeeping.
- Check-out time is on or before 12 noon. Late check-outs are subject to availability and can only be guaranteed on date of departure by calling the front desk.
Bottom line: Have fun, stay safe and experience the best event of its kind anywhere in the world!
Room Types & Rates
2 Queen Beds Mountain/ Cityview – $164
42 sq. m/450.sq. ft, patio/balcony, 2 queen beds, WiFi
Breathe in Palm Springs air from the private patio or balcony of this modern guest room with 2 queen beds.
1 King Bed Mountain/ Cityview – $149.00
42 sq. m/450sq. ft., patio/balcony, king bed, 55-inch LCD TV, WiFi
Breathe in Palm Springs air from the private patio or balcony of this modern king guest room.
1 King Mobility Accessible W/ Bathtub – $149.00
42 sq. m/450sq. ft., patio/balcony, king bed, 55-inch LCD TV, WiFi
This mobility accessible standard room features one king-sized bed, and an accessible tub. These spacious non-smoking guest rooms are 450 sq. ft. and feature contemporary modernist design elements.
2 Qn Mobility Accessible W/ Roll in Shower – $164.00
This mobility accessible standard room features two queen-sized beds, and a roll-in shower. These spacious non-smoking guest rooms are 450 sq. ft. and feature contemporary modernist design elements.
2 Qn Mobility Accessible W/ Bathtub – $164.00
This mobility accessible standard room features two queen-sized beds, and an accessible tub. These spacious non-smoking guest rooms are 450 sq. ft. and feature contemporary modernist design elements.
1 King Bed Poolview – $169.00
42 sq. m./450 sq. ft., pool view balcony, king bed, WiFi
Enjoy a private balcony with views of the pool courtyard with this modern 42 sq. m./450 sq. ft. guest room with king bed.
2 Queen Beds Poolview – $184.00
42 sq. m./450 sq. ft., pool view balcony, 2 queen beds, WiFi
Enjoy a private balcony with pool views in this modern 42 sq. m./450 sq. ft. guest room with 2 queen beds.
1 King Bed Poolside Room – $199.00
42 sq. m/450 sq. ft, pool view balcony, king bed, 55-inch LCD TV, WiFi
Enjoy a private balcony with pool views in this modern 42 sq. m/450 sq. ft. guest room with king bed.
2 Queen Beds Poolside – $214.00
42 sq. m/450 sq. ft., pool courtyard patio, 2 queen beds, WiFi
Enjoy a private patio within the hotel’s pool courtyard with this modern 42 sq. m./450 sq. ft. guest room with 2 queen beds.
1 King Bed Alcove Mountain / Cityview – $229.00
61 sq. m./660 sq. ft., private patio/balcony, lounge area, 65-inch LCD TV, WiFi
Spread out in this contemporary 61 sq. m/660 sq. ft. king suite with separate living area and private patio or balcony.
1 King Bed Alcove Room Poolview – $249.00
61 sq. m./660 sq. ft. suite, pool view balcony, lounge area, 65-inch LCD TV, WiFi
Spread out in this bright and airy 61 sq. m./660 sq. ft. junior suite with separate living area and private patio or balcony.
1 King Bed Alcove Room Poolside W/ Patio – $279.00
61 sq. m/660 sq. ft., private pool patio, lounge area, 65-inch LCD TV, WiFi
Spread out in this contemporary 61 sq. m/660 sq. ft. king suite with separate living area and private patio within the hotel’s pool courtyard.
1 King Bed 1 Bedroom Presidential Suite – $479.00
1000 sq ft-Luxury bathroom – Patio or Balcony – flat screen tv – table – chairs-work desk
Spread out in this contemporary 61 sq. m/660 sq. ft. king suite with separate living area and private patio within the hotel’s pool courtyard.
1 King Mobility Accessible W/ Roll in Shower – $149.00
This mobility accessible standard room features one king-sized bed, and a roll-in shower. These spacious non-smoking guest rooms are 450 sq. ft. and feature contemporary modernist design elements.
1 King Jr Suite Mobility Accessible W/ Roll in Shower – $229.00
This mobility accessible junior suite features one king-sized bed, and an accessible roll-in shower.
Important Information
Hilton Palm Springs
Rates noted are based on Single/Double Occupancy. Please add $10.00 for the 3rd and/or 4th person sharing same room. Up to 4 guests only permitted in each room. All room rates are subject to 13.95% occupancy tax; 3% destination fee; $1.14 utility user’s fee and a $30.00 optional self-parking fee. Each reservation must be accompanied by an initial non-refundable deposit in the amount of first night’s room and tax. A second non-refundable deposit to cover remaining room and tax charges will be required thirty days prior to arrival date. Credit cards on file will automatically be charged.
Cancellation Policy:
Tidal Wave Party Cancellation:
All run pass refund requests must be submitted in writing to info@tidalwaveparty.com with the subject line “Refund Request.” All refunds will be responded to within seven (7) business days. Pass refunds are available up to 60 DAYS before the event start date. Tidal Wave ticket refunds will be issued to the CC used. Tidal Wave Pass Refunds are available until SUNDAY, APRIL 19, 2026, and are subject to a $20 cancellation fee per ticket. The Eventbrite service (3.7% + $1.79 per ticket) and payment processing fee (2.9% per order) are NON-REFUNDABLE. After 4/19/26, no refund requests will be honored. No Exceptions
Hilton Palm Springs – Reservation Cancellation
Each reservation must be accompanied by an initial non-refundable deposit equal to one (1) night’s room and tax. A second non-refundable deposit to cover two (2) additional nights’ room and tax will be required 30 days before arrival. Any cancellations will forfeit all deposits unless a name replacement and an updated credit card are received.
Tidal Wave Code of Conduct
All Tidal Wave Attendees, Volunteers and Staff:
1. Must be at least 21 years of age and over with proper government issued ID.
2. We pride ourselves on being an open and inclusive space where all sizes, nationalities, races, ages, health statuses and self-identities are welcome. This is a safe place for all. Abusive, verbal or physical confrontations will not be tolerated.
3. Conduct yourself in an appropriate manner in all public areas. No public nudity allowed. Must have complete coverage of genitals and buttcrack (Note that jockstraps/ any ass-less clothing does not count as coverage). Under no circumstances will unwanted or unruly sexual advances towards attendees or hotel/event employees be tolerated. No solicitation for sex for payment, money, barter or favors (also known as prostitution, escorting, etc…)
4. Will not possess, sell, use, barter/trade any controlled, illegal or illicit substances while at any Tidal Wave event, activity, hotel or other venues.
5. No public urinating or defecating (We have restrooms for a reason).
6. Know your limits! Please keep in mind your alcohol intake and behavior from it. You are entirely responsible and liable for all activities conducted by you. Neither the hotel nor Tidal Wave LLC are responsible for injury or circumstances relating to alcohol consumption and abuse.
7. It is your full responsibility for any damages you may cause to the hotel property or commercial establishments used during this event. This includes any non-Tidal Wave ticketed person(s) that you allow into the hotel property as your guest(s).
Security officers will be on-site throughout the duration of the event primarily for your safety and the safety of all guests and have jurisdiction to remove ANY guests/ attendees that are non-compliant with the above-mentioned Code of Conduct. Failure to comply with any one of these guidelines is grounds for being escorted away from and/or being asked to leave the event without a refund or return of hotel room fees. Continued failure to comply may additionally result in being banned from future Tidal Wave events.
It is our goal to ensure that everyone has an enjoyable experience at all Tidal Wave and Tidal Wave co-sponsored events. Any concerns or clarifications need to be addressed in written format to Danny Gallegos and/or David Walters via email at info@tidalwaveparty.com.
HOTEL FAQ
Only food and beverages purchased from the hotel/restaurant/bar are allowed in the pool area. No exceptions.
A hotel buyout requires a percentage of occupancy per night. If we do not meet this minimum, the remainder of the rooms will be open to the public including the pool areas, restaurants, bars.
Hilton Palm Springs
A 3-night minimum stay is required and must include Thursday, Friday, and Saturday.
Once you complete your Tidal Wave ticket purchase you will receive an email with the booking link. Please choose # of guests, your room type, fill in name on reservation, Credit Card information and submit.
Each person occupying your room MUST purchase a Tidal Wave pass. Failure to comply will forfeit your Tidal Wave ticket with no refund and forfeit your room reservation.
If your desired room type is no longer available, it will not be offered.
As rooms reservations are taken quickly during launch, there is NO guarantee that all guests who purchase passes will receive reservations at the host/ overflow hotels. A waitlist will be taken once all rooms have sold out at both hotels and will be utilized on a first come-first served basis.
Tidal Wave Party Cancellation:
All run pass refund requests must be submitted in writing to info@tidalwaveparty.com with the subject line “Refund Request.” All refunds will be responded to within five business days. Pass refunds are available up to 45 days before the event start date. Tidal Wave ticket refunds will be issued to the CC used. Tidal Wave Pass Refunds are available until Sunday, May 4th, 2025, and are subject to a $20 cancellation fee. The Eventbrite service (3.7% + $1.79 per ticket) and payment processing fee (2.9% per order) are NON-REFUNDABLE. After 5/4/2025, no refund requests will be honored. No Exceptions.
Hilton Palm Springs – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). A 1-night non-refundable deposit will be taken at the time of room reservation. A second non-refundable deposit to cover three (3) additional room nights and tax will be required 30 days before arrival. Any cancellations will forfeit all deposits unless a new replacement guest and credit card are received to take reservations and deposit(s). The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
Hotel Zoso – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). After Monday May 19, no changes or cancellations will be allowed after cutoff date for any guest reservations. The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
Hilton Palm Springs
Each reservation must be accompanied by an initial non-refundable deposit in the amount of first nights room and tax. A second non-refundable deposit to cover remaining room and tax charges will be required thirty days prior to arrival date. Credit card on file will automatically be charged. *A 4-night minimum stay is required and must include Wednesday, Thursday, Friday, and Saturday.*
Hotel Zoso
Hotel will require the first night’s room, tax, and resort fee paid at the time of reservation and an additional one night’s room, tax and resort fee paid 30 days prior to arrival. *A 3-night minimum stay is required and must include Wednesday, Thursday, and Friday*
Room reservations must be made using the provided booking links.
Hilton Palm Springs
If you need to make adjustments to an existing reservation at the Hilton Palm Springs, including adding days, please contact Brandi Jones at 760-322-6868 ext 422 with your confirmation number.
Hotel Zoso
If you need to make adjustments to an existing reservation at the Hotel Zoso, including adding days, please call Sharon Smith at 760-969-6611 and ask for the Tidal Wave Party Room Block.
Please see the respective pages for each of the hotels for more information.
We asked a hotel manager this very same question, below is the Answer.
Hi Danny,
You are correct that the rates the weekend prior to Tidal Wave are lower, there are several factors that play into this:
Demand – The Tidal Wave event falls over a weekend with high demand in the area which increases the rates, this is why throughout the year you will see different pricing from day to day and week to week
Flow Through – Pre and Post days of Tidal Wave are difficult days for the hotel to sell rooms since the hotel is not able to offer stays that overlap with the Tidal Wave event
Area Hotels – In looking at the other hotels in the area with similar events we are offering competitive rates. In addition we do not enforce policies such as mandatory valet.
Packages – We do not offer packages during special events such as Tidal Wave, our parking team requires extra staffing and longer hours which prevents us from discounting parking.
Staffing/Additional Cost – An event such as Tidal Wave does require additional staffing for all departments, more than any other event throughout the year. Things that we offer such as the poolside bar and grill concessions are at no additional cost to Tidal Wave and the hotel breaks even on these.