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TIDAL WAVE HOTEL FAQ
Only food and beverages purchased from the hotel/restaurant/bar are allowed in the pool area. No exceptions.
A hotel buyout requires a percentage of occupancy per night. If we do not meet this minimum, the remainder of the rooms will be open to the public including the pool areas, restaurants, bars.
Hilton Palm Springs
A 3-night minimum stay is required and must include Thursday, Friday, and Saturday.
Once you complete your Tidal Wave ticket purchase you will receive an email with the booking link. Please choose # of guests, your room type, fill in name on reservation, Credit Card information and submit.
Each person occupying your room MUST purchase a Tidal Wave pass. Failure to comply will forfeit your Tidal Wave ticket with no refund and forfeit your room reservation.
If your desired room type is no longer available, it will not be offered.
As rooms reservations are taken quickly during launch, there is NO guarantee that all guests who purchase passes will receive reservations at the host/ overflow hotels. A waitlist will be taken once all rooms have sold out at both hotels and will be utilized on a first come-first served basis.
Tidal Wave Party Cancellation:
All run pass refund requests must be submitted in writing to info@tidalwaveparty.com with the subject line “Refund Request.” All refunds will be responded to within five business days. Pass refunds are available up to 45 days before the event start date. Tidal Wave ticket refunds will be issued to the CC used. Tidal Wave Pass Refunds are available until Sunday, May 4th, 2025, and are subject to a $20 cancellation fee. The Eventbrite service (3.7% + $1.79 per ticket) and payment processing fee (2.9% per order) are NON-REFUNDABLE. After 5/4/2025, no refund requests will be honored. No Exceptions.
Hilton Palm Springs – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). A 1-night non-refundable deposit will be taken at the time of room reservation. A second non-refundable deposit to cover three (3) additional room nights and tax will be required 30 days before arrival. Any cancellations will forfeit all deposits unless a new replacement guest and credit card are received to take reservations and deposit(s). The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
Hotel Zoso – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). After Monday May 19, no changes or cancellations will be allowed after cutoff date for any guest reservations. The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
Hilton Palm Springs
Each reservation must be accompanied by an initial non-refundable deposit in the amount of first nights room and tax. A second non-refundable deposit to cover remaining room and tax charges will be required thirty days prior to arrival date. Credit card on file will automatically be charged. *A 4-night minimum stay is required and must include Wednesday, Thursday, Friday, and Saturday.*
Hotel Zoso
Hotel will require the first night’s room, tax, and resort fee paid at the time of reservation and an additional one night’s room, tax and resort fee paid 30 days prior to arrival. *A 3-night minimum stay is required and must include Wednesday, Thursday, and Friday*
Room reservations must be made using the provided booking links.
Hilton Palm Springs
If you need to make adjustments to an existing reservation at the Hilton Palm Springs, including adding days, please contact Brandi Jones at 760-322-6868 ext 422 with your confirmation number.
Hotel Zoso
If you need to make adjustments to an existing reservation at the Hotel Zoso, including adding days, please call Sharon Smith at 760-969-6611 and ask for the Tidal Wave Party Room Block.
Please see the respective pages for each of the hotels for more information.
We asked a hotel manager this very same question, below is the Answer.
Hi Danny,
You are correct that the rates the weekend prior to Tidal Wave are lower, there are several factors that play into this:
Demand – The Tidal Wave event falls over a weekend with high demand in the area which increases the rates, this is why throughout the year you will see different pricing from day to day and week to week
Flow Through – Pre and Post days of Tidal Wave are difficult days for the hotel to sell rooms since the hotel is not able to offer stays that overlap with the Tidal Wave event
Area Hotels – In looking at the other hotels in the area with similar events we are offering competitive rates. In addition we do not enforce policies such as mandatory valet.
Packages – We do not offer packages during special events such as Tidal Wave, our parking team requires extra staffing and longer hours which prevents us from discounting parking.
Staffing/Additional Cost – An event such as Tidal Wave does require additional staffing for all departments, more than any other event throughout the year. Things that we offer such as the poolside bar and grill concessions are at no additional cost to Tidal Wave and the hotel breaks even on these.