HOTEL REFUND INFO – 05.22.20
We at Tidal Wave hope that this message finds you all safe and secure during these unprecedented times. With the outbreak of Covid-19, things have been very hectic for all of us but we want you to know we are here for you and we will get through this together!
Our partners at the B Resort & Spa have been working diligently with us to ensure that the change over to 2021 is as seamless as possible. Due to the legalities of our contract with the B Resort & Spa and the enforcement of our Force Majeure clause, refunds could not begin being processed until our 2020 contract had ended on June 4, 2020. We tried to move these dates up sooner but unfortunately with the amendments already in place we were not able to begin this process any earlier. With that, the B Resort & Spa will begin processing refund requests as soon as possible. The have provided us with the following update:
PLEASE READ THE FOLLOWING REFUND UPDATE FROM THE B RESORT
Dear Valued Guests and Attendees of Tidal Wave 14,
We are saddened that we will not be able to Celebrate Tidal Wave 14 in 2020 with you all due to the Covid-19 Global Pandemic. However, we are thrilled to be welcoming Tidal Wave back in 2021.
Our team at the B Resort & Spa have been working closely with Tidal Wave Production’s leadership to identify those guests who have requested cancellations of their 2020 reservations or moving their reservations over to 2021.
For any guests that will require a refund of their 2020 reservation deposit, The B Resort & Spa will begin processing these requests as soon as possible. However, due to the Covid-19 Global Pandemic the hotel’s staffing levels have been reduced and all refunds will be processed manually. Due to these limited staff levels we will be processing refunds in batches and this may take anywhere from 6 to 8 weeks.
We at the B Resort are committed to ensuring a seamless experience during this unprecedented time and look forward to celebrating Tidal Wave 14 in 2021.
Sincerely,
The B Resort & Spa
DUE TO CONTRACTUAL AND LEGAL OBLIGATIONS, PLEASE DO NOT CONTACT THE B RESORT & SPA OR THE B RESORT 1-800 RESERVATION NUMBER. THE B RESORT & SPA WILL BE CONTACTING GUESTS DIRECTLY TO CONFIRM IF A DEPOSIT IS BEING REFUNDED OR BEING TRANSFERRED TO 2021.
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE DIRECT THEM DANNY & DAVID AT INFO@TIDALWAVEPARTY.COM. ONCE AGAIN, PLEASE DO NOT CONTACT THE B RESORT & SPA OR THE 1-800 RESERVATION NUMBER.
PRESS RELEASE
Tidal Wave 14 Postponed to 2021
First and foremost, we hope that everyone is safe and healthy in these unprecedented times. It is overwhelming to fathom a world pandemic happening in our current time. For 14 years, Tidal Wave has provided the bear community an opportunity to come together just as we are and to celebrate friendships old and new. All of you have supported our endeavors with open arms, patience, understanding, some bitching (lol), but most of all … with love. We feel very blessed to know that most of you who started out as Tidal Wave guests, have become personal friends, allies, and have embraced us as family members.
Since the U.S. Center for Disease Control (CDC) has recommended that all events of 10 or more people, occurring over the next few months, should be postponed or rescheduled, social distancing guidelines have been established and given the global travel restrictions, we have decided to postpone Tidal Wave 14 until June 3-7, 2021. As you know, Tidal Wave is labor of love for us and we did not come to this decision easily. We hope that this worldwide pandemic will subside, and we did consider rescheduling it for later in the year (based on input from many of you), but with all the uncertainty about the progression of the virus and when things will return to “normal” we just aren’t comfortable rescheduling the event for later this year. We want to ensure that everyone has as much time as possible to adjust their plans.
We have been working with EXPO PASS (our ticket vendor) and the B Resort & Spa to ensure that this transition will be as smooth as possible. As a result of these conversations, we are able to provide two options. Please read the following information carefully to ensure you do not incur additional costs:
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Move your 2020 Tidal Wave tickets and B Hotel Reservations to 2021 – Must Act by March 31
We are pleased to announce that we were able to negotiate current contract room pricing with the B Resort. If you maintain your 2020 Tidal Wave tickets & hotel room reservation as is, we will transfer both ticket and hotel room type for 2021, ensuring that current pricing structure is honored, as long as you tell us by March 31. If you want to transfer your 2020 Tidal Wave ticket(s) to 2021, you are able do so without incurring any additional fees. Please note: You must maintain your Tidal Wave ticket to hold your hotel room. If you cancel your Tidal Wave tickets you will automatically forfeit your room reservation as well.
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Cancel Your 2020 Room and Tickets and Get a Refund – Must Act by March 31
Those guests who want to cancel their Tidal Wave tickets and get a refund, need to do so NO LATER than March 31, 2020. Any cancellations after March 31, 2020 will incur a 4.95% processing fee as our contract with EXPO PASS will change as of April 1, 2020. If you cancel your Tidal Wave tickets you will automatically forfeit your room reservation(s) as well. You will need to rebook both your hotel room and Tidal Wave tickets for 2021.
For those of you staying at our overflow hotel, The Double Tree Hotel, and are NOT cancelling your tier ticket(s) or room reservation(s), we (Tidal Wave) will offer you first choice of available cancelled rooms at the B Resort, on a first come, first serve basis (based on timestamps from your original ticket purchase). If you are planning to move to the B Hotel from the Doubletree Hotel, you must adhere to the 4-night minimum stay.
Please see the Frequently Asked Questions (FAQ) below or the FAQ page for details.
We understand that this postponement changes your summer plans and we realize this is a lot of information coming to you as things are changing rapidly. We are working to make this transition as smooth and stress-free as possible. We value your commitment to Tidal Wave and are here to assist in any way possible. The FAQ page attached should assist to answer questions you may have, if it does not, please feel free to contact us at info@tidalwaveparty.com. You can also follow us on social media (Facebook: Tidal Wave Party, Instagram @tidalwaveparty, twitter @tidalwaveparty) to receive updated information. As always, we value your opinion and feedback. We look forward to hosting Tidal Wave 14: Jocks, Jerseys and Bears – June 3-7, 2021 and seeing all in Orlando, FL. Be safe, be strong, be compassionate and love one another.
Big Bear Hugs
Danny Gallegos & David Walters
Tidal Wave Party, LLC
3.28.2020
Tidal Wave Party Postponement FAQ
No. Due to the global coronavirus (COVID-19) pandemic, the event is being postponed to June 3-7, 2021.
No. The uncertainty of this pandemic, along with the financial concerns related to it, we feel postponing Tidal Wave to 2021 is in the best interest of all. As a result, we needed to make this decision now (March 2020) to give people plenty of time to change their plans.
You can, however, you will be charged the 4.95% processing fee for your Tidal Wave ticket. The hotel will be taking the first round of new deposits on March 1, 2021 (failing to cancel before this time, you will incur the first line of deposits). We apologize for the short notice on making this decision. We need to hear from everyone by March 31, 2020 due to the contracts we have with the hotel and the Tidal Wave ticketing company.
- On or before, March 31, 2020, just send us an email at info@tidalwaveparty.com.
- In the subject line, put “Count me in for 2021!”.
- In the email, please include your name, email address, phone number, your Confirmation number for your Tidal Wave ticket, and your hotel name and confirmation number for your hotel reservation.
We will hold your ticket payment and the B Hotel will issue a refund for your current room deposit within 60 days. The first night deposit for 2021 will be due March 1, 2021. The second night deposit will be due May 1, 2021. You will get the same ticket(s) and room reservation at the B Hotel that was confirmed for 2020. Your ticket price(s) and room rate will be exactly the same as in 2020.
**The 2021 ticket and hotel confirmation numbers will remain the same in 2020**
Important Note: Please do not contact the B Hotel directly to cancel or rebook your room.
- On or before, March 31, 2020, send us an email at info@tidalwaveparty.com.
- In the subject line, put “Cancel My Ticket and B Hotel Reservation”.
- In the email, please include your name, email address, phone number with area code, your Confirmation number for your Tidal Wave ticket, and the confirmation number for your hotel reservation.
We will refund the cost of your Tidal Wave ticket(s) and the B Hotel deposit you paid. Those refunds will appear as two separate credits on the credit card used for the original ticket order and hotel reservation. Once we receive your email, it will take approximately 60 days for us process your refunds.
Important Notes: Please do not contact the B Hotel directly. You must cancel your ticket/hotel reservations by March 31. For cancellations after March 31, refunds will be subject to a 4.95% processing fee. Refunds for Tidal Wave ticket(s) may be credited to your account on a different day as the refund for your hotel deposit.
Your Content Goes HereThe confirmation for the Tidal Wave Tickets would have been sent to you in an email from “ExpoPass“. The confirmation ID is seven characters (letters and numbers) and appears at the top, middle portion of the page.
The confirmation for the B Hotel reservation would have been sent to you in an email from “reservations@bresortlbv.com“. The confirmation # is 12 characters (numbers and letters) in length and appears in the top 1/3 of the page just below the “itinerary number”.
If you cannot find your confirmation ID or number, we will look up your information based on the name used for making the original plans so please be sure that name is referenced in the email.
Unfortunately, both the Tidal Wave ticket(s) and the hotel reservations are linked so we have to either roll both forward to 2021 or cancel them both and issue refunds.
We’d love to have you at Tidal Wave 2021, but if you cancel your plans now, we cannot reactivate your ticket order or hotel reservation from Tidal Wave 2020. You would have to order new tickets and make new hotel reservations at the time you decide to attend and those would all be subject to availability and 2021 pricing.
Registration for Tidal Wave 2021 will be September 12, 2020 (subject to change).
- On or before, March 31, 2020, just send us an email at info@tidalwaveparty.com with “Cancel My Ticket – DoubleTree” in the subject line.
- In the email, please include your name, email address, phone number, your Confirmation number for your Tidal Wave ticket.
- You will need to contact the Doubletree Hotel directly to cancel your hotel reservations.
- On or before, March 31, 2020, just send us an email at info@tidalwaveparty.com.
- In the subject line, put “Count me in for 2021!”.
- In the email, please include your name, email address, phone number, your Confirmation number for your Tidal Wave ticket, and your hotel name and confirmation number for your hotel reservation.
If you are not cancelling your plans, we will offer you the opportunity to move into one of the cancelled rooms at the B Hotel on a first-come, first-served basis (based on the time stamp of your original ticket purchase). If you are planning to move to the B Hotel from the Doubletree Hotel, you must adhere to the 4-night minimum stay.
Fortunately, most airlines are providing refunds or credits toward future flights. Just be sure to notify your airline right away of your change in plans to maximize your options. If you forget to cancel your flight, some may not refund your money or provide a credit. Unfortunately, Tidal Wave is not in a position to reimburse you for your airfare or other travel expenses.
Yes, that’s the plan at this point. It could change, but our intent is to provide access to RipTide or another water park event during Tidal Wave in 2021.
Our intent is to develop an event very similar to what we were planning for 2020. Of course, things can change in a year, but we will adjust accordingly to make sure we provide the kind of experience you’d expect at Tidal Wave.
No worries and we apologize for any stress this change may cause. Just send us an email at info@tidalwaveparty.com and outline any questions/concerns you may have and we will be glad to address those. It may take a few days, depending on the volume of emails we receive, but we WILL get back to you. We promise.