Refunds will be issued to the CC used. Refunds for Tidal Wave Run Passes are available 30 days prior to the event. You must contact the hotel directly to cancel your room reservation (see below for hotel cancellation policy). Please send run pass refund requests to: Please note that you cannot hold a room reservation without an active run pass. Your refund request will be processed within a week. If you cancel after the 30 day mark, NO refund will be issued.