Tidal Wave Party Cancellation:
All run pass refund requests must be submitted in writing to info@tidalwaveparty.com with the subject line “Refund Request.” All refunds will be responded to within five business days. Pass refunds are available up to 45 days before the event start date. Tidal Wave ticket refunds will be issued to the CC used. Tidal Wave Pass Refunds are available until Sunday, May 4th, 2025, and are subject to a $20 cancellation fee. The Eventbrite service (3.7% + $1.79 per ticket) and payment processing fee (2.9% per order) are NON-REFUNDABLE. After 5/4/2025, no refund requests will be honored. No Exceptions.
Hilton Palm Springs – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). A 1-night non-refundable deposit will be taken at the time of room reservation. A second non-refundable deposit to cover three (3) additional room nights and tax will be required 30 days before arrival. Any cancellations will forfeit all deposits unless a new replacement guest and credit card are received to take reservations and deposit(s). The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
Hotel Zoso – Reservation Cancellation
Guests may cancel their reservations up to 30 days before the event start date (cancellation by Monday, May 19, 2025). After Monday May 19, no changes or cancellations will be allowed after cutoff date for any guest reservations. The guest is responsible for informing the hotel of any credit card changes to ensure payments are processed and to hold your reservation. Even if your deposit has been taken, changes to credit card information should be updated with the hotel.
